Frequently asked questions
Yes, we offer FREE shipping! Once your order has been dispatched, we will send you a tracking number so you can follow its journey.
We are always here to assist. Whether you have a question about an order or need guidance on our collection, our team is at your service 7 Days a Week.
Open hours:
Monday – Friday 9AM – 5PM
Saturday – 9AM – 5PM
Sunday – 9AM - 1PM
Email at: support@ellis-brighton.com
We accept: Mastercard, Visa, Apple Pay, Google Pay, Shop Pay.
We offer a 30-day return policy. Simply contact us by support@ellis-brighton.com and we will initiate the return process for you.
Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the delivery status of your package.
Currently, we deliver only in the UK.
Still have a question?
If you couldn’t find what you were looking for, please head over to [Contact] page and send us a message, we’re always happy to help!
16 YEARS OF EXPRETISE
With decades of experience, we bring you premium brands, outstanding service, and a truly tailored shopping experience.
FREE SHIPPING & FAST
We aim to provide maximum convenience for our customers and offer free shipping in the UK.
SAFE & SECURE PAYMENT
You can securely pay for your order using Visa, Mastercard, PayPal, Apple Pay, Google Pay.
30-DAY MONEY BACK POLICY
We offer a 30-day money-back guarantee. If you're not completely satisfied, you can return your item for a full refund.
16 YEARS OF EXPRETISE
With decades of experience, we bring you premium brands, outstanding service, and a truly tailored shopping experience.
FREE SHIPPING & FAST
We aim to provide maximum convenience for our customers and offer free shipping in the UK.
SAFE & SECURE PAYMENT
You can securely pay for your order using Visa, Mastercard, PayPal, Apple Pay, Google Pay.
30-DAY MONEY BACK POLICY
We offer a 30-day money-back guarantee. If you're not completely satisfied, you can return your item for a full refund.