Terms of service

Article 1 - Definitions. The following definitions apply in these Terms and Conditions: Cooling-off period: the period within which the consumer may exercise the right of withdrawal; Consumer: the natural person who is not acting in the exercise of a profession or trade and who concludes a distance contract with the trader; Day: calendar day; Enduring transaction: a distance contract relating to a series of products and/or services, the obligation to deliver and/or purchase being spread over time; Durable medium: any medium enabling the consumer or the trader to store information addressed personally to him in a way accessible for future reference and unaltered reproduction of the stored information; Right of withdrawal: the possibility for the consumer to renounce the distance contract within the reflection period; Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance; Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, until the conclusion of the contract, one or more distance communication techniques are used exclusively; Technique of distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being in the same room at the same time; General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 - Applicability. These general terms and conditions apply to all offers of the entrepreneur and to all distance contracts and orders concluded between ELLIS BRIGHTON and the consumer. Prior to the conclusion of the distance contract, the text of these general terms and conditions shall be made available to the consumer. If one or more provisions are at any time wholly or partially null and void, the rest of the agreement remains in force.

Article 3 - The Offer. The offer contains a complete and accurate description of the products offered. All pictures, specifications, and data in the offer are indicative. All prices listed on ELLIS BRIGHTON are exclusive of customs clearance costs and import VAT. As the goods are fulfilled via international partners, delivery takes place from outside the UK. Consequently, the courier service collects the import VAT and customs clearance fees from the recipient of the goods.

Article 4 - Identity of the Entrepreneur. The website ellis-brighton.com is operated by Kosmo Group, Tax ID Number 5492472060. For all inquiries, customers may contact e-mail support at support@ellis-brighton.com

Article 5 - The Contract. The contract enters into force when the consumer accepts the offer and fulfils the conditions set out therein. Once an order is placed on ELLIS BRIGHTON, the trader shall immediately confirm receipt of the acceptance electronically.

Article 6 - Cancellation Policy. We process orders rapidly to ensure the fastest possible delivery. If you wish to cancel your order, please contact our customer service immediately. However, due to our automated fulfillment system, once an order has moved into the processing stage, it may not be possible to stop the shipment. If an order cannot be canceled in time, you maintain your right to return the item under the 14-day Right of Withdrawal (Article 7) once the package has been received.

Article 7 - Right of Withdrawal. When purchasing products from ELLIS BRIGHTON, the consumer has the opportunity to dissolve the contract without giving reasons for a period of 14 days. This reflection period begins on the day following receipt of the product. During this time, the consumer shall treat the product and its packaging with care.

Article 8 - Costs in Case of Withdrawal. If the consumer makes use of the right of withdrawal, the costs of returning the products shall be borne by the consumer. Returns must be sent to the designated return warehouse in Asia. ELLIS BRIGHTON shall refund the amount paid as soon as possible, but at the latest within 14 days after the consumer notifies us of the withdrawal, provided the product has been received back or conclusive proof of return is provided.

Article 9 - Exclusion of the Right of Withdrawal The trader may exclude the consumer's right of withdrawal for products created to consumer specifications, products of a personal nature, or hygiene products whose seal has been broken by the consumer.

Article 10 - Disputes. Contracts concluded between a trader and a consumer to which these general terms and conditions apply shall be governed exclusively by Polish law, even if the consumer resides abroad.

Article 11 - The Price and Responsibility. During the period of validity indicated in the offer, prices will not increase except for changes due to tax rates or statutory regulations. While ELLIS BRIGHTON utilizes international fulfillment partners to provide a wide range of goods, Kosmo Group remains the responsible party for the sales contract and customer service. We do not make use of the IOSS scheme; therefore, import duties and VAT are collected by the carrier upon delivery. These charges are the responsibility of the customer.

Article 12 - Conformity and Guarantee The trader guarantees that the products comply with the contract and the specifications stated in the offer. Defective or incorrectly delivered products must be reported to ELLIS BRIGHTON in writing within 14 days of delivery.

Article 13 - Delivery and Implementation The place of delivery is the address that the consumer has made known to the entrepreneur. ELLIS BRIGHTON undertakes to take the utmost care when receiving and executing orders. Specific details regarding delivery timelines and methods are set out in the Shipping Policy.

Article 14 - Payment Unless otherwise agreed, amounts owed by the consumer must be paid at the time of the transaction. The consumer has a duty to immediately notify the entrepreneur of inaccuracies in the payment data provided.

Article 15 - Complaint Procedure Complaints regarding the implementation of the contract must be submitted to ELLIS BRIGHTON within 7 days in a complete and clearly described manner. Complaints will be answered within 14 days from the date of receipt.